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What is the subscription term?

A subscription term is annual. You pay once when you start and you’re entitled to use all the features contained within your chosen SketchUp Subscription for one full year.

Unless you have purchased a subscription that does not automatically renew (or via invoice), at the end of your term, it will automatically renew for an equal term at the then-current price.

When will my SketchUp subscription expire?

If you have disabled auto renewal of your subscription or cancelled, you will lose access to products and services at the end of day on which your subscription would normally renew. If not, your subscription will automatically renew. We will reach out to you in the weeks leading up to your renewal date.

What happens if I cancel my subscription?

If you disable auto renewal (cancel), you will be able to use the applications in your subscription for the remainder of your annual term. There are no partial refunds if you stop using SketchUp before the end of the term. You will NEVER lose your work. All SketchUp models can be opened in the free web app.

How do I opt out of automatic renewals?

Unless you have purchased a subscription that does not automatically renew, at the end of your term, it will automatically renew for an equal term at the then-current price.

You may opt out of the automatic renewal by logging into your Account.

Can I get a refund if I choose to cancel my subscription?

You have 14 days from the date of purchase to request a full refund for your SketchUp subscription. After 14 days, you cannot obtain a refund.

To request a refund for your SketchUp subscription, Contact Us. Note: disabling auto renewal of your subscription is not a request for a refund.

I already own Classic SketchUp. Do I get access to the subscription as well?

No. SketchUp subscriptions are independent of the SketchUp Pro classic license purchases. Similarly the SketchUp Maintenance and Support Plan does not cover support for any of the subscriptions.

However, as long as your M&S is less than 3 years expired, we have a special 60% migration discount offer for you.